The Hilton Central School District has a vacancy for a Help Desk Manager. This is a full-time, twelve-month position responsible for the managing of inventory and technical support of all student and staff computers, laptops, desktops, electronic displays and whiteboards, etc. as well as associated classroom technology in support of curricular and administrative programs. This position directly supervises technology staff and will report directly to the Director of Technology.

Responsibilities of this position will include:

• Supervises and coordinates the activities of technology staff for implementation and support of all classroom, lab, and administrative technology
• Supervises and collaborates with technology staff in areas of technical problem solving, customer relations, and problem management
• Oversees responses to requests for technical support and assistance, monitors effectiveness, and designs work processes for optimized responsiveness
• Works in collaboration with administration to ensure successful planning and implementation of technology projects to meet district goals and ensure data security
• Develops and recommends new hardware/software purchases, replacement schedules, and technology upgrades, including plans and procedures for technology deployments
• Provides budget estimates and projections for repairs, replacements, and other technology asset management costs
• Develops documentation for department operating procedures as well as technical support resources as needed to inform district members
• Serves as part of the Leadership Team of the department, collaborating on initiatives and projects at various stages