Position Title

2024-25 Help Desk Manager -REPOST

Required Application Type

School Related Personnel

Salary/Pay Scale

Negotiable

Job Description

The Hilton Central School District has a vacancy for a Help Desk Manager. This is a full-time, twelve-month position responsible for the managing of inventory and technical support of all student and staff computers, laptops, desktops, electronic displays and whiteboards, etc. as well as associated classroom technology in support of curricular and administrative programs. This position directly supervises technology staff and will report directly to the Director of Technology.

*This is a re-posting. This position will be posted until filled.*

Responsibilities of this position will include:

• Supervises and coordinates the activities of technology staff for implementation and support of all classroom, lab, and administrative technology
• Supervises and collaborates with technology staff in areas of technical problem solving, customer relations, and problem management
• Oversees responses to requests for technical support and assistance, monitors effectiveness, and designs work processes for optimized responsiveness
• Works in collaboration with administration to ensure successful planning and implementation of technology projects to meet district goals and ensure data security
• Develops and recommends new hardware/software purchases, replacement schedules, and technology upgrades, including plans and procedures for technology deployments
• Provides budget estimates and projections for repairs, replacements, and other technology asset management costs
• Develops documentation for department operating procedures as well as technical support resources as needed to inform district members
• Serves as part of the Leadership Team of the department, collaborating on initiatives and projects at various stages

Civil Service Title

Help Desk Manager, Competitive

Job Qualifications

Knowledge and Skills:

• Eligible for a Civil Service appointment
•  Ability to effectively and positively interact and communicate with all levels of department and district staff and students
• Strong organizational and documentation skills
• Knowledge of Google and Active Directory/Azure administration as well as Windows and Chrome devices
• Supervisory experience preferred

 

 

MINIMUM QUALIFICATIONS:  Graduation from high school or possession of an equivalency diploma, plus EITHER: (A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Computer Technology, Microcomputer Systems Management, or a closely-related computer science field; OR, (B) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in Computer Technology, Microcomputer Systems Management, or a closely related computer science field, plus two (2) years paid full-time or its part-time equivalent experience in computer activities involving systems support or help desk operations; OR, (C) Four (4) years paid full-time or its part-time equivalent experience as described in (B) above; OR, (D) Any equivalent combination of training and experience as described by the limits of (A), (B) and (C) above.

Application Procedure

Only online applications will be accepted. Selected candidates will be contacted for interviews.

Appointments are subject to a one year probationary period and are subject to Board of Education approval.

 Positive Fingerprint Clearance through NYSED is required.

Job Category

Technical

Job Location

District-Wide

Additional Information